Tenants FAQ

Albany Lettings, Estate Agent in Edinburgh

How do I apply for a property?

All enquiries to view a property must be sent by email, just send an enquiry from the website that you are on and we will send you a pre-screen form for you to fill out.

Once we have this form back from you we will then look to arrange a viewing for you. After viewing the property and you wish to be considered by the landlord you simply need to send us an email on the back of your viewing confirmation email to say you would like to be considered.

All applicants who view properties with us will be informed if their applications have been successful or not.

How do I arrange a viewing?

Viewing slots are arranged by us. Enquirers are not able to book a viewing slot (some websites allow you to request a time, however this is a request only and not confirmed).

Most of our viewings are carried out in the evenings between 5pm-7pm, Monday - Thursday and booked in by a member of the team at Albany following us receiving your pre-screen form.

What references do I need?

We keep our referencing in house & request the following;

  • Proof of ID
  • Proof of Address
  • Proof of Income (employment contract & 3 months payslips)
  • Credit Score (Experian)
  • Student ID & matriculation / acceptance letter from your university

If you are providing a guarantor, we request the following;

  • To act as guarantor, guarantors must be able earn 2.5 x the annual rent
  • Proof of ID
  • Proof of Address
  • Proof of Income (employment contract & 3 months payslips)
  • Credit Score (Experian)

Please note, when applying for a property and there is more than 1 applicant, if you are providing a guarantor, all applicants must provide a guarantor or 1 guarantor act for all applicants.

How do I deal with maintenance?

The first point of call is to always troubleshoot your issue using the user guide (google / youtube can be your best friends!).

If troubleshooting does not rectify the issue then report a repair to Albany.

Report a Repair

How do I report maintenance?

Go to the Albany website > Tenant Tab > Report a Repair

One of our team will then be in touch with you to discuss the issue

Report a Repair

How do I get my deposit back?

All deposits are lodged with SafeDeposit Scotland. We will carry out a photographic check-out report following your move-out and compare this against the inventory taken just before you moved in.

Any queries are highlighted to you & the landlord within 2-4 days of your move-out. If any deductions are necessary, these are agreed in advance by the landlord & tenant(s).

If agreements for deductions can not be made then the process will move forward to SafeDeposit Scotland adjudication service. We endeavour to return deposits as quickly & as reasonably as possible, however these conversations can take time and require feedback from both landlords & tenants.

Who are my utility providers?

We will inform you who the last tenant(s) providers were. All tenants are responsible for setting up their own utility accounts using meter readings outlined in the inventory taken just prior to move-in.

Tenants (regardless of student status) are also responsible for setting up their own council tax accounts with Edinburgh Council. You can use the following link which will direct you to the page to do this.

If you are student(s), you are required to set up an account and must submit your student information to be exempt from paying, otherwise summary warrants for outstanding debts can be issued.

How do I register my interest / be notified of new properties?

We market our properties on On the Market & Citylets. You will be emailed alerts when new properties matching your criteria are newly advertised (not just with Albany) for you to submit enquiries.

Unfortunately, we are not able to accommodate all enquiries for viewings due to demand levels. However, you will be notified if we are able to accommodate a viewing for you or if we can't, you will always receive an update from us.

Get in touch

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