Emergency Contacts -
If you have an emergency outside normal office hours, we hope this guide will be of use to you. However, these services are to be used in an emergency only. If a tradesman is called out to a job that could have been attended to in office hours, the tenant may be liable for part of, or the entire bill.
Emergencies
An event which puts you or the property in danger of harm or seriously hinders your ability to inhabit the property. That which under no circumstances could wait 2/3 days until Albany Lettings reopened.
• Examples of emergency situations: Loss of heating during holidays (e.g. Christmas), water and gas leaks, loss of power.
• Examples of non-
Please use a degree of common sense in determining what can be classed as an emergency.
The web site www.diyfixit.co.uk has some great easy to follow advice on changing fuses and other simple tasks.
Gas leak
If you smell gas you must contact Transco immediately. This service is free and they
will have an engineer with you as soon as possible. 0800 111 999 -
Loss of Power
If your property has a loss of electricity supply firstly check all fuses/circuit
breakers to make sure they are operational and check with your neighbours to see
if they have the same problem -
The web site www.diyfixit.co.uk has some great easy to follow advice on changing fuses and other simple tasks.
Plumbing emergencies
If your property is badly leaking into another you must try and turn off your water
supply (in tenement flats, the water stopcock can often be located out in the main
stairwell). If you have a burst pipe or any other event that could be considered
an emergency (i.e. either you or the fabric of the property is at risk) then contact
our emergency plumber -
Water leaking into your property?
In the event of a serious leak from an adjoining property, you must make every attempt
to contact the householder, ensuring that they attend to the leak promptly and turn
off the water supply if necessary. If a property is vacant, or the householder is
refusing to take action contact Environmental and Consumer Services -
Anti-
If you are experiencing problems of this nature then please contact Environmental
and Consumer Services -
Heating breakdowns
Our gas engineers, Contract Heating, are open on a Saturday morning -
0131 458 3377 Contract Heating. Emergency call out: Dave -
Triple Point 0800 037 6525 are also gas engineers and will be able to help you if Contract Heating are unavailable.
Heating/Pumbing Cover
You will have been instructed when you moved in whether or not your property is covered
by a Scottish Gas, Nationwide or Contract Heating service contract. This can cover
anything from just central heating repairs to all plumbing and electrical works,
depending on the level of cover the landlord has taken out.
Locked out?
If you lose your keys while our office is closed then you may call our locksmith ASAP on 07939 582 395 at your own expense.
Police
St Leonards Police station:
0131 662-
